Ladies and gentlemen waltzing around a splendid ballroom aboard an ocean liner — this is not a fantasy. A family reunion in a French restaurant, with a special waiter asking if we would like some freshly ground pepper on our fish — this is not a dream. It is the job of the hospitality industry [...]

Most people outside the hospitality industry assume that jobs and careers in this service sector are easy to get and perform. But the reality is far more complex and most positions need a lot of training, hard work, experience and people skills. From hotel maids and wait staff to general managers and chefs, everyone needs [...]