Customer Self Service
Cinema kiosks increase ticketing and concessions speed.
Consumers are busy. They have less time and they don't like to wait in lines. Cinema operators need innovative ways to address these issues while at the same time increasing per cap profits. Radiant Self-Service Kiosk solutions help operators do both.
For years, cinema operators have used Radiant's leading cinema kiosks to increase throughput and reduce lines at the box office. Today, operators are taking their business to the next level with Radiant's new concession kiosk application and outdoor kiosk hardware:
- Concession kiosk - enables customers to purchase concessions in the same transaction as the ticket purchase. Coupled with an express order pickup line, concession kiosks help operators increase throughput and per cap spending as well as improve overall customer satisfaction.
- Outdoor kiosk -operators can extend ticketing to anywhere around the venue, from the gathering area outside the lobby to mall entrances or sidewalks leading from the parking lot.
Radiant has cinema kiosks in action at over 1,500 sites today, helping our customers use technology creatively to drive additional revenue for their organizations.
Key features of Radiant self-service technologies include:
- Graphical, user-friendly touch screen interface and step-by-step ordering
- Will-call retrieval for Internet or tele-ticketing orders
- Full concession menus and ordering capability
- Integration with reserved seating software
- Automated up-selling and suggestive selling of add-on items
- Real-time communication with box office POS system, allowing instant access to feature schedules, real-time seating availability, ticket prices, concession items, and credit card authorization
- Multiple installation options: indoors (free standing and wall mount) and outdoors
A Radiant Self-Service Kiosk enables operators to:
Increase per cap spending by as much as 5%
- Line busting at the box office - get more customers through the ticket lines in time to buy concessions before movie
- Concession menus on the kiosk - allow customers to buy concessions when they buy tickets and quickly pick-up their orders without waiting in the concession line
- Automated up-selling - presents add-on items and up-sizing opportunities for every order
Improve speed of service and customer throughput
- Graphical touch screens - simplify customer ordering using rich graphics and logical step-by-step ordering
- Integrated credit and gift cards - process payments at the kiosk quickly
- Outdoor kiosks - reduce congestion inside the lobby and further increase convenience and spending by allowing customers to purchase tickets and concessions outside before entering the building
Contact us to learn more about Radiant Systems end-to-end entertainment solutions including our customer self-service cinema kiosks.
